RETURNS POLICY

We hope that you love your Olamii purchases, however, if you change your mind, we will happily issue a refund or store credit for non-Sale items.

Returns must be requested by email to manager@olamii.com within 14 days of receiving your order.
Our international Returns department is located in Australia and return shipping is at the customer's expense.
Order shipping costs are non-refundable.
For Bali customers only, our Returns department is located in Seminyak and returns must be requested within 24hrs of delivery.
Return items must be returned perfect condition with no signs of being worn.
Sale items may be returned for store credit only.

Once your return has been received, inspected and approved, you will receive an email notification of your refund or store credit.
We endeavour to process refunds as soon as they are received, but please allow up to 14 business days.
Refunds are processed directly back to the original payment method.
Please keep proof of postage and tracking on all returns. Note: We do not offer refunds for Sale items or items purchased during an online Sale.

All Olamii garments are hand made by local artisans in Java and Bali using skills passed down through generations so every piece is completely unique.
Each piece is thoroughly checked by our perfectionist Quality Control team before packing and shipping. In the unlikely event that you receive a faulty garment, we require video proof that it arrived damaged.
To register your complaint, please email us within 48hrs of delivery at manager@olamii.com with a video of you opening your parcel.
Please note that damage caused by wear and tear is not considered faulty. In the unlikely event that you are missing an item in your parcel, we require video proof of you opening your parcel to find an item missing.
To register your complaint, please email us within 48hrs of delivery at manager@olamii.co